«Provide Excellence in Automotive Service»
Commitments
- Deliver outstanding service by treating our customers, as we would like to be treated ourselves.
- Build partnerships with our suppliers and colleagues based on fairness and trust.
- Pursue profit – but never at the expense of quality or service
- Eliminate waste and reduce inefficiencies in order to provide maximum value to our customers.
- Be responsible citizens in the community we serve.
- Most of all, we are committed to working together with uncompromising ethics and integrity.
Principles
- (Principles support our mission and commitments by defining how we should act as individuals)
- Strive for excellence – deliver your best.
- Put your customer first. Know your customers, understand their needs, and surpass their expectations.
- Be passionate about what you do! Enthusiasm and energy are contagious.
- Never stop caring. Show concern and respect for every individual, regardless of their position.
- Understand your role in the big picture. We're all part of a larger whole.
- Communicate! Voice your ideas, share your concerns, pass on what you know, and be honest.
- Be a team player. We're stronger when we work together.
- Listen when others speak. Good ideas can come from anyone.
- Be flexible. Success depends upon a willingness to adapt when situations
- Pay attention to details – little things do make a difference.
- Solve the real problem, don't treat the symptom.
- Spread the good news. Let others know when they've done a good job.
- Smile…and have fun!